We hope you love your Fit Tai purchase. In the event you were not completely satisfied, we accept returns within 30 days of the original purchase.
If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at email@example.com.
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
Placing an Order:
After you have added an item to your cart, you will be able to view your cart prior to checkout. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order.
All prices are listed in Standard US Dollars (USD). We accept Visa and MasterCard credit card payments. We do not accept personal checks, money orders or direct bank transfers.
Applicable sales tax 8.875% will be added to all purchases shipping to New York
Only full-priced item(s) will be refunded to your original form of payment.
Special promotion, sale codes and/or sale item(s) are eligible for an exchange.
Merchandise must be unworn, unwashed and in original condition with all tags attached. We reserve the right to refuse any merchandise we deem to be worn or washed. Please try on your new leggings with undergarments in the event you choose to return them.
Return shipping is the responsibility of the customer, unless a manufacturer defect or error with your order has occurred. If that is the case, please contact customer service and we will be happy to assist you!
Refunds, exchanges will be processed within 10 business days of receiving the return back into our warehouse.
HOW DO I RETURN MY ORDER?
You may email or call us at:
DO YOU OFFER EXCHANGES?
You may email or call us at:
Please note: we do not offer exchanges on any international returns.
Free shipping on domestic orders over $100. Excludes overnight or 2nd day requests. Return shipping is the responsibility of the customer. Exchange orders are shipped free of charge. International shipping is a $30 flat rate fee for all orders.
WHEN WILL MY ORDER SHIP?
Please allow 2-3 business days from the time of order for processing.
You will be provided your tracking number via email once your package is ready to ship. Please allow 2-5 business days for transit.
WHAT DO I DO IF MY TRACKING NUMBER INDICATES MY PACKAGE HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT?
OH NO! Please contact customer service immediately so that we may investigate further.
All international packages are subject to customs duties and taxes. The customer is responsible for their country’s duties, taxes and fees.
By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.
On occasion, packages may be stopped by customs, which could delay delivery.
If you refuse a shipment from Fit Tai you will be responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of return to our office. If any of these fees are incurred, the amount will be deducted from your return amount.
Where to ship your return:
654 Macdonough Street
Brooklyn, NY 11233